Your experience is important to us. Disputes between you and the Company regarding the Service may be reported using the form below and your report will be directed to our customer service officers’ inbox and they will then respond to you via email within 1-3 working days.

Alternatively, you may call us directly at (888)604-0347 during our working hours 9am – 6pm, PST to report your feedback and complaints.

  • What has gone wrong and how can we fix it?
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    If you are not satisfied with the Agency’s solution, you can proceed to lodge your dispute with an independent Alternative Dispute Resolution body such as the Matchmaking Institute, also known as the Global Love Institute.